Meet the writer/editor

As a freelance writer and editor I am responsible for a variety of project-based work including proofreading, copy editing, webpage copy, creative commercial copy, scientific and medical documentation, research, fact-checking, social media/content management, and more. 

· Produce high quality copy in a variety of industries using the required voice, language, and style necessary for target audience(s)

· Plan, develop, organize, write, edit, and publish documentation using various content management systems

· Work with businesses, professionals, authors, and publishing agents to plan, create, and revise content based on editorial needs

· Includes work done with Maria Yee Inc., J-14 Magazine (Bauer Xcel Media), AmReading.com, Daniel Brown MD - Cosmetic Plastic Surgery, various indie and self-published authors (ex. Danielle Rocco), and countless other local and national small businesses

Working as a project lead responsible for creating, editing, and maintaining up-to-date business process documentation aligned with industry and organizational standards for the Clinical Delivery department.

· Write and generate technical documents such as user manuals, training materials, how-to guides, process guides, job aids, training slide decks and operating and maintenance instructions related to applications and processes. 

· Create standards for deliverables through document templates, style guides & coaching. 

· Monitor adherence to company standards in all Clinical Delivery department documentation. 

· Develop and maintain detailed repositories of appropriate reference materials. 

· Leverage internal RCA documents and subject matter experts to draft client-facing root cause analysis and remediation plans & manage the information governance requirements for the department. 

Responsible for planning, research, and technical writing support for medical device industry product labeling.  Create, develop, plan, write, and edit operational, instructional, maintenance or test procedures for paper,  multimedia, web-based publications, and user sites. This includes but is not limited to user guides, service manuals, instructions for use (IFUs) and documenting engineering processes and specifications.

· Manage all aspects of document development and assist in production release, including draft reviews and formal labeling approvals (compliance with EU MDR, FDA, etc.), coordination of global translations, and initiating CO/CA release 

· Conducts interviews with users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users 

· Revise, edit, and format legacy product documentation as required 

· Deliver supporting documentation to the labeling product, including labeling design plans, trace documents, technical reviews, and verification deliverables 

· Support traceability utilizing multiple content management systems including MAPS XD and Agile workflows 

In partnership with various publishing houses, authors, small business and campaign coordinators/publicists I reviewed, promoted, and helped coordinate the release/re-release of books, book series and book-related products. 

· Communicate and coordinate with tour hosts, business owners, publishers and authors on a regular basis

· Coordinate digital marketing suites and author services to include creating unique content via social media platforms (Instagram, Facebook, etc.), link to products and publications via various platforms, link to and create blog posts and/or interviews with featured business and authors, pull content for marketing services, create promotional graphics and stories, etc.

· Some publishing partners have included TOR Publishing Group, Macmillan Publishers, Entangled Publishing, Blackstone Publishing, Bloomsbury, Penguin Random House, and more.  

· Some promotional tour partners and small business I've collaborated with include MTMC Tours, Book of Matches Media, Unplugged Book Box, Owlcrate, BookishBox, Paper Myths, FairyLoot, LitJoy Crate, and more!

Responsible for the creation, revision, and management of high-level healthcare documentation. This included standardizing communication across the organization to help achieve business goals, creating and providing necessary documentation and information to staff, patients, clinicians, and clients both internal and external, and managing/reviewing outbound communication and documentation.

· Produced and maintained a variety of regulatory documents, policies and procedures, SOPs, medical education materials, white papers, articles, and C-Suite executive communications with a high degree of detail, accuracy, and consistency 

· Interviewed and worked alongside subject matter experts to gather necessary content and data needed to write, revise, and fact-check information prior to publication/release 

Managed and maintained the hospital’s Patient Portal system, as well as validated, wrote, and edited technical and medical documentation. 

· Sort and validate Electronic Medical Records (EMR) via MediTech/MAGIC Workstation for accuracy Proofread and edit medical transcription

· Efficiently locate and resolve program errors and malfunctions

· Authored a comprehensive user manual for Patient Portal system use and definition 

· Authored comprehensive organizational training manuals 

· Handle customer service for patients daily who need assistance creating/editing user accounts, troubleshooting login, accessing and transmitting documentation, etc.